If you happen to receive a defective tea ware, you can raise a returns and replacement query by sending an email to care@newchumtatea.com within 10 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.

 

If you happen to receive a damaged tea ware or gift box, you can raise a returns and replacement query by sending an email to care@newchumtatea.com within 7 days of receiving our order. Be sure to attach an image of the item received so we can evaluate its condition. Also, please ensure the product is unused and in its original condition.

 

Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.